By signing up to become Canadian Hardware & Tools either via www.chtools.ca , you agree with the following terms and conditions.
Payment: All orders must be prepaid by paypal
Shipping: Orders are shipped FOB Toronto.
you can expect your order to ship
within 2-10 business days. You will be notified with canada post tracking # and drop-off with signature.
Damages/Short or Lost Shipment: In the event of damage in transit call our office for instructions on how to handle the claim. KEEP ALL PACKAGING MATERIALS. Any claim for damage during shipping must be made within 5 days of receipt of goods and accompanied by the original package. Notification of short shipments must be made within 5 days of receipt of goods. Notification of lost shipments must be made within 10 days of receipt of invoice. Defective Goods will be repaired, receive exact replacement or full credit at our option. Any claim for defective goods must be made within 5 days of receipt of goods. Credit memos must be used against new purchases. Refund checks will not be sent for accounts with credit balances.
we reserve the right to cancel either the out-of-stock
item(s) or your entire order; we will, of course, also issue a refund