Orders & Accounts
How do I place an online order?
Browse or search for the product you need, select available options, add it to your cart, and proceed to checkout. Review your order details before completing your purchase.
Do I need an account to place an order?
Creating a CHTOOLS account allows you to manage your orders and account information more easily. Follow the checkout process to see the account options available for your order.
How can I check my order status?
Sign in to your CHTOOLS account and check your order information. If you need help with an order, contact our customer support team and include your order details.
Can I modify or cancel my order?
Order changes or cancellations may depend on the status of your order. Contact CHTOOLS as soon as possible with your order information, and our team will advise you of the available options.
Products & Availability
How do I check if a product is available?
We display product availability on the relevant product page, where applicable. Availability can change, so we recommend checking the product page before placing your order.
What does “In-Store Only” mean?
“In-Store Only” means the product is available for purchase through the CHTOOLS physical store rather than through online shipping. Please contact or visit our store for availability and purchasing options.
Do products come with a manufacturer's warranty?
Warranty coverage varies by product and manufacturer. Please review the product information or manufacturer warranty documentation, or contact CHTOOLS for assistance with a specific product.
Where can I find product specifications?
Product specifications and details are available on the individual product page, where applicable. If you need additional information that is not listed, contact CHTOOLS, and our team can assist you.
Shipping & Delivery
Where does CHTOOLS ship?
Shipping availability varies by product and destination. Shipping options and applicable charges appear during the ordering process.
How are shipping charges calculated?
Shipping charges may depend on factors such as the products in your order, order size, and delivery destination. We will show any applicable shipping charges during checkout before you complete your purchase.
How can I track my order?
If tracking information is available for your shipment, we'll include it with your order or shipping information. If you need help locating your tracking details, contact CHTOOLS with your order information.
Returns & Refunds
How do I return an item?
If you need to return an item, contact CHTOOLS with your order details and the reason for the return. Our team will provide the appropriate return instructions based on your purchase and the product.
What if I receive a damaged, defective, or incorrect item?
Contact CHTOOLS as soon as possible and provide your order details along with information about the issue. Our team will review the situation and advise you on the appropriate next steps.
Which products are eligible for return?
Return eligibility varies by product, condition, and purchase circumstances. Products must generally be returned in a condition suitable for inspection. Please contact CHTOOLS before returning an item.
Store & Customer Support
Where is the CHTOOLS store located?
Canadian Hardware & Tools (CHTOOLS) is located at 1805 Wilson Ave, Unit No. 104, Toronto, ON M9M 1A2, Canada. Use the Store Locator on our website for store information.
How can I contact CHTOOLS for assistance?
You can contact Canadian Hardware & Tools at 647-748-5007 or use the contact options available on the CHTOOLS website. Please have your order or product information ready when you contact us.
How can I get help with a product after I purchase it?
If you need assistance with a product after purchase, contact CHTOOLS with your order or purchase details and information about the issue. Our team will help determine the appropriate support or next steps.