Refund policy

1. Return Eligibility

Eligible products must generally be unused, undamaged, complete, and in resalable condition, with original packaging, accessories, manuals, and proof of purchase.

2. Non-Returnable Items

3. Damaged, Defective or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us promptly and before using or returning the item. We may request your order number, photographs, packaging details, or other information to assess the issue.

4. Return Process

Please contact ChTools before shipping a product back. We will provide return instructions where the return is approved. Unauthorised returns may be delayed or refused.

5. Refunds

Approved refunds are issued to the original payment method, where applicable. Refund eligibility and the amount refunded may depend on the condition of the returned product, reason for return, shipping charges, and applicable law.

Original shipping charges may not be refundable unless required by applicable law or otherwise approved by ChTools.

6. Inspection

Returned products may be inspected before a refund, replacement, or other resolution is approved.

7. Manufacturer Warranty

Some products may be covered by a manufacturer's warranty. Warranty claims may be subject to the manufacturer's terms and conditions.

Nothing in this policy is intended to limit any consumer rights or remedies that cannot legally be excluded or restricted.

Last Updated: August 08, 2026